Keys organised on a wall-mounted key board

Keyholder response

When an alarm sounds, the plan is already in place.

Arrange controlled keyholding, alarm attendance and access visits around the people, systems and risks at your property.

Controlled key recordsAgreed alarm responseAuthorised access visitsClear incident reports

Keyholder response

A response plan starts with the keys.

Know who can enter, what they should check and how findings reach you.

We can plan secure key custody and an agreed attendance procedure for alarm activations, access requests or periods when your premises are unoccupied. Monitoring and alarm signalling arrangements are confirmed separately where needed.

What this service covers

A clearer plan for access and attendance.

Select the elements appropriate to your site and agree the service area, hours and escalation route before work begins.

Key control

Discuss secure storage, authorised use and records of key movements.

Discuss this area

Alarm attendance

Agree who receives an activation and the circumstances for site attendance.

Discuss this area

Escorted access

Arrange for an officer to meet an authorised employee where suitable.

Discuss this area

Incident record

Set out what observations and follow-up details should be reported.

Discuss this area

Plan your service

Choose the right response arrangement.

The exact service and attendance terms are confirmed in a site-specific proposal.

Keyholding

  • Controlled access arrangements
  • Named contacts and instructions
  • Movement records
Discuss this option

Escorted response

  • Agreed alarm attendance
  • Employee escort where appropriate
  • Observations and escalation
Discuss this option
Keys organised on a wall-mounted key board

A considered approach

The right person, with the right instructions.

The response brief should define contacts, safe entry, alarm reset authority and when the client or emergency services should be called. Key movements and visit findings need a clear record.

  • Contact chainKeep nominated contacts and escalation steps current.
  • Entry instructionsRecord how an attending officer can enter safely.
  • Close the loopAgree how findings and follow-up are shared.
Talk through your requirements

Confidence built in

Standards you can trust.

Lansafe is Cyber Essentials certified. Its NSI, BAFE and SafeContractor credentials apply to the relevant company services and working practices.

About Lansafe
Cyber Essentials certified
NSI Gold approved
BAFE registered organisation
SafeContractor approved
SIA Approved Contractor

Client perspective

What working with Lansafe feels like.

Short extracts from published client feedback.

“Lansafe proved to be a fantastic partner for the CCTV & Door Access installation in our brand new Manchester office.”

John DSoftcat — CCTV and door access projectRead the published feedback

A clear way forward

From conversation to a practical plan.

We start with your requirements, then agree the right scope for your organisation.

Discuss the brief

Tell us about the premises, event or site and the outcomes you need.

Review the setting

Check access, existing systems, duties and practical constraints.

Agree the scope

Confirm the proposal, credentials, reporting and escalation route.

Good questions

Answers before we talk.

We will look at your situation in detail, but these answers are a useful starting point.

Will our employees have to attend alarm activations?

That depends on your agreed response plan. An officer may attend or escort a nominated person where suitable; coverage, access and escalation must be confirmed in the proposal.

Does keyholding include alarm monitoring?

Not automatically. The monitoring contract, signalling route and attendance instructions should be checked as separate parts of the arrangement.

Is the person holding keys licensed?

Keyholding is a licensable private security activity in relevant contracted circumstances. Check the appropriate individual SIA licence for the duties agreed.

Let’s talk

Let’s build the right security brief.

Tell Lansafe about your site and the service you have in mind. We can discuss a practical, site-specific scope and next steps.

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